Before placing an order
Review the delivery options and charges shown for your address at checkout. If an estimated delivery time or destination is not listed, contact us before ordering so we can confirm the details. AUVRIVO does not advertise a fixed dispatch or delivery time on this page.
Order questions
For questions about an existing order, use our contact form and include your order number and the email address used at checkout.
Returns, damage or an incorrect item
Contact us with your order number and a description of the issue. For a damaged or incorrect item, include clear photos if available. Request the correct return address before sending an item back; do not use an address from the parcel without confirmation.
Review the applicable store policies displayed at checkout before purchase. This help page does not limit any rights you have under applicable law.